Privacy Policy

Last updated: April 23, 2025

Effective date: April 23, 2025

1. Introduction

Welcome to Haus & Harmony (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (the “Service”).

2. Information We Collect

a. Information You Provide Directly

Name, email address, billing/shipping address, password when you create an account.

Products purchased, order history, payment information.

Any content you submit through chat, emails, reviews, or customer-service inquiries.

b. Information Collected Automatically

Pages visited, links clicked, time stamps, device/browser type, IP address.

We use cookies, web beacons, and similar technologies to remember preferences and analyze usage. You can disable most cookies in your browser, but some features may not work.

c. Third-Party Sources

Data collected by Google Analytics, Facebook Pixel, etc. for marketing and performance analysis.

Stripe, PayPal, Shopify Payments (we do not store full payment details on our servers).

3. How We Use Your Information

Process orders, personalize your experience, optimize our website.

Send order confirmations, shipping notices, promotional emails (you can opt out anytime).

Understand customer behavior and trends.

Detect fraud, enforce our Terms, comply with laws.

4. Information Sharing & Disclosure

Third parties who perform services on our behalf (e.g. hosting, fulfillment, payment processors).

When required by law or to protect our rights.

If we sell or merge our business, your information may be transferred as part of that transaction.

5. Your Choices

Log in to your account to view or update your details.

Click “unsubscribe” in any marketing email or contact us at help@hausandharmony.com.

Most browsers let you refuse or delete cookies (see “Help” in your browser menu).

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission or storage system is completely secure.

7. International Transfers

Your information may be processed in countries other than your residence. We take steps to ensure these transfers comply with applicable data-protection laws.

8. Children’s Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us to have it removed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new policy here with a new “Last updated” date.

10. Contact Us

If you have questions or concerns, please reach out:

Email: help@hausandharmony.com

Address: Haus & Harmony, 79 Waterworks Road, Worcester, WR1 3EZ

Terms & Conditions

Last updated: April 23, 2025

Effective date: April 23, 2025

1. Agreement to Terms

By accessing or using the Haus & Harmony website (“Service”), you agree to be bound by these Terms & Conditions (“Terms”), our Privacy Policy, and any additional terms that may apply to specific features.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Service. By agreeing, you represent you have legal capacity to enter into this contract.

3. Account Registration

4. Orders & Payment

5. Shipping & Returns

6. Intellectual Property

7. User-Generated Content

8. Prohibited Conduct

You agree not to:

9. Disclaimers

We provide the Service “as is” and make no warranties of any kind.

We do not guarantee that the Service will meet your requirements or be uninterrupted, secure, or error-free.

10. Limitation of Liability

To the fullest extent permitted by law, Haus & Harmony and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service.

11. Indemnification

You agree to defend, indemnify, and hold harmless Haus & Harmony and its officers, directors, employees, and agents from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms.

12. Governing Law & Dispute Resolution

13. Termination

We may suspend or terminate your account and access to our Service at any time for any reason, including breach of these Terms, without prior notice.

14. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we’ll post the updated Terms with a new “Last updated” date. Continued use after changes constitutes acceptance.

15. Contact Information

If you have questions about these Terms, please contact us at:

Email: privacy@hausandharmony.com

Address: Haus & Harmony, 79 Waterworks Road, Worcester, WR1 3EZ

1. Eligibility

Items returned within 30 days of delivery are eligible for a full refund of the product price and return shipping costs.

Returns received more than 30 days after delivery will be reviewed individually. Approved returns may incur a postage charge, which will be deducted from your refund.

2. Condition of Returned Items

To qualify for a refund, items must be:

3. How to Initiate a Return

Email returns@hausandharmony.com with your order number, item name(s), and reason for return.

Once your return is approved, we’ll send you a prepaid return label (for returns within 30 days) or instructions on how to ship (for returns after 30 days).

Pack your item securely, attach the provided label, and drop it off at the designated carrier.

4. Refund Processing

Once we receive and inspect your return, please allow 5–7 business days for processing.

Refunds are issued to your original payment method. You’ll receive an email confirmation once your refund has been processed.

5. Exchanges

If you need a different size or color, simply return your original item for a refund and place a new order for the replacement.

6. Non-Returnable Items

7. Questions?

If you have any questions or special circumstances, reach out to our Customer Care team at:

Email: help@hausandharmony.com

Phone: 01905 616 006
Hours: Mon–Fri, 9 AM–5 PM

Thank you for shopping with Haus & Harmony! We appreciate your business and will do our best to make your returns experience as smooth as possible.n